Terms and Conditions

Thank you for choosing VisionCraft, your trusted promotional products and awards supplier. By placing an order with us, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before placing an order with us.

Orders and Payments: All orders are subject to acceptance by VisionCraft. We reserve the right to refuse any order or service to anyone, for any reason, at any time. Payment for all orders must be made in full at the time of purchase.

Shipping and Delivery: Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for any delays in shipping or delivery caused by events outside of our control, including but not limited to weather, natural disasters, and carrier delays. VisionCraft will purchase carrier insurance on all shipments unless the customer specifically requests otherwise. If insurance is declined by the customer, VisionCraft will not be held responsible for the shipment after it leaves our facility. All orders are FOB Ijamsville, Maryland.

Customer Supplied Items - Misprint Allowance: VisionCraft requires a 5% misprint allowance or minimum of one piece per order whichever is greater. VisionCraft will not be held responsible for consequential damages such as cost of, or profit loss on spoiled goods.

Order Cancellation: In the event of order cancellation, you are liable for any charges incurred up to the date of order cancellation.

Returns and Refunds: All sales are final. We do not accept returns or offer refunds unless the product is damaged or defective. In the event of a damaged or defective product, please contact us within 48 hours of receiving the product to initiate a return or refund.

Intellectual Property: All content provided by VisionCraft, including but not limited to text, graphics, logos, images, and software, is the property of VisionCraft or its licensors and is protected by United States and international copyright laws. You may not reproduce, distribute, display, or transmit any content provided by VisionCraft without our express written permission.

Limitation of Liability: VisionCraft shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products or services, even if we have been advised of the possibility of such damages.

Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the state of Maryland. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in Maryland.

Disclaimer for Digital Color Printing on Drinkware:

Please note that the digital color imprint on our drinkware products is achieved through a high-quality printing process designed to offer vibrant and lasting colors under normal use conditions. However, the longevity of the imprint may vary based on the care and handling of the product. To ensure the durability of your printed item, we recommend hand washing only and avoiding the use of abrasive cleaners or brushes on the imprinted area. Exposure to high temperatures, harsh chemicals, or the intense environment of a dishwasher may lead to fading or degradation of the imprint over time.

By purchasing our digitally printed drinkware or decoration services, you acknowledge and agree that:

  • The imprint is not guaranteed to be permanent.
  • The product's exposure to conditions beyond normal use, including dishwasher cleaning, may result in the fading or removal of the imprint.
  • Degradation of color imprint is not considered a defect.

We strive to provide products of the highest quality and appreciate your understanding of the limitations of digital color printing technology on drinkware.

General Disclaimer:

VisionCraft makes no representations or warranties of any kind, express or implied, as to the operation of our business or the information, content, materials, or products included in our services. To the fullest extent permissible by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. VisionCraft will not be liable for any damages of any kind arising from the use of our products or services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Please note that these terms and conditions and disclaimer are subject to change without notice, and your continued use of our products and services after any changes indicates your acceptance of the revised terms. If you have any questions or concerns about these terms and conditions or our products and services, please contact us.